*All orders ship from Europe. Please keep this in mind when waiting on an order if you are a U.S or International customer. Often orders shipping outside of EU can take up to two weeks, but shipping times always vary.
*Items purchased on sale (with any discount) are not refundable.
*All orders are sent through Post Office standard shipping. This does NOT provide tracking for your order.
*If you choose NOT to purchase "add on tracking" option to provide tracking you will NOT be granted a refund for "missing" packages
* handmadebylululu is NOT responsible for any orders lost in the mailing system or held at customs in your country after they have been mailed out.
*Orders ship to the mailing address shown on purchase recipe so PLEASE make sure it is up to date and accurate.
*Tracked Shipping can be purchased in the shop (simply add our Upgraded Shipping to your order as if it were a product) Tracked shipping costs an additional £5/ approx $12 on top of your original shipping cost and provides a tracking number and faster delivery. (if you purchase Upgraded Shipping you will be emailed your tracking number immediately after your order goes out)
* PRODUCT CARE*
* ALL sewn outfits can be delicate hand washed and lay flat to dry.
*FURS and felted layers: soak in mild detergent and rinse or spot clean only!
*All products: All my props clean dry or gently with a damp cloth.
This fabric will not withstand machine washing or vigorous cleaning. Use cool water and no friction. Rinse in Cool water, gently reshape and lay flat to dry. Failure to follow these instructions will cause the piece to become ruined.
Please note that my felted furs are made from organic wool, even they have been washed and clean it may contain some very little vegetable matters such as pod or twig. This not affect quality of my prop.
* HAND FELTED COLECTTION
* Due to the hand made nature of all felted items and hand dyed wool, each one will have its own unique look, no bonnet and swaddle sack is alike! hand dyed ties can have different shade too :)) this makes my product very unique and special!!!
*REFUNDS & EXCHANGES*
*Due to the handmade nature of the items in our shop we do NOT offer any Refunds or Exchanges.
*However if you receive your order and have a problem with it please contact handmadebylululu immediately after receiving it. We take pride in our products and will do our absolute best to help with your situation.
*If you do not receive your order after it has been mailed out and you have NOT purchased Upgraded Shipping handmadebylululu will NOT refund your order.
*handmadebylululu loves to make custom orders so don't hesitate to ask if you have any special wishes!
Please be careful with adornments and straps on all of the pieces as they could couse a choking hazard.
THANK YOU for taking the time to read our POLICIES before purchasing!